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By Jane

Privacy Policy

Last updated: 21 January 2026 


This privacy policy explains how By Jane Interior Design & Project Management (“we”, “our”, “us”) collects, uses and protects your personal information when you use this website or contact us.


1. Who we are
This website is operated by By Jane Interior Design & Project Management.
If you have any questions about this policy or how your data is handled, please contact:
Email: info@by-jane.co.uk. 


2. What information we collect
We may collect personal information when you:


a) Contact us via the website contact form
This may include:

  • name

  • email address

  • phone number (if you provide it)

  • any information you include in your message
     

b) Browse the website
This website uses Wix Analytics, which may collect information about how visitors use the website. This can include:

  • pages viewed and time spent on the site

  • the website you visited before ours (referral source)

  • device type and browser type

  • approximate location (e.g., town/city level)
     

This information helps us understand how the website is being used and improve it over time. It is generally collected in a way that does not directly identify you.


3. How we use your information
We use your information to:

  • respond to enquiries submitted via our contact form

  • arrange calls, meetings or project discussions

  • provide information about our services

  • keep a record of communications for business administration
     

We do not sell or rent your personal data, and we do not use contact form submissions for unrelated marketing.


4. Lawful basis for processing
Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests – to respond to enquiries and run our business

  • Contract – where an enquiry leads to a project and we need to process data to provide services

  • Legal obligation – where record keeping is required for tax or legal purposes
     

5. How your data is stored
Any data submitted via the contact form may be stored securely within:

  • our website form submission records

  • our email inbox

  • internal project documents (if your enquiry becomes a project)
     

We keep personal data only for as long as necessary for the purpose it was collected, and/or to meet legal or accounting obligations.


6. Sharing your information
We only share information where necessary to operate our website and business, such as:

  • Wix (as our website hosting and contact form provider)
     

We do not share your personal information with third parties for their own marketing.


7. International transfers
Wix may store or process data outside the UK. Where this happens, appropriate safeguards are used to help ensure your personal data is protected in line with data protection law.


8. Your rights
You have the right to:

  • request access to the personal data we hold about you

  • request correction of inaccurate or incomplete data

  • request deletion of your data (in certain circumstances)

  • object to or restrict processing (in certain circumstances)

  • raise a concern with the Information Commissioner’s Office (ICO)
     

To request access, correction or deletion, please email: info@by–jane.co.uk. 


9. Cookies
This website uses cookies to function properly and to support analytics (including Wix Analytics).
You can manage cookies through your browser settings and, where available, through the cookie banner on the website.


10. Links to other websites
This website may include links to third-party websites. We are not responsible for the privacy practices of external sites, and we recommend reviewing their privacy policies separately.


11. Updates to this policy
We may update this policy from time to time. Any changes will be published on this page with an updated “Last updated” date.

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